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Customer Service

It’s not just the quality of our analysis and testing that keeps our clients returning to use Trinity Scientific. It’s the relationships we build with them.

We set up Trinity Scientific because, as a brand owner and a manufacturer, we had become frustrated with the inefficient service we were receiving from contract labs when it came to analysing and testing our products.

Underpinning the services we offer are the core principles of Trinity Scientific: we are customer focused and responsive to clients' requirements at every stage of the process. 

Feel free to come and visit us, to put a name to the face, to see how we work, to see how we are different. Visit the lab and let us answer any questions you may have.


In the meantime, here are some of our promises:

  • We are efficient
    We will turnaround your test results in 5 days as standard and even quicker if you require it.
  • We are economical
    We offer quality service at a great price.
  • We are organised
    We provide comprehensive documentation, containing results and sample information, along with relevant certification.
  • We are proactive
    We keep you in the loop if we anticipate problems (such as out of specs) during the testing process.
  • We are customer focused
    We know you may have questions and we will give you straight answers, quickly.
  • We are open and honest

Review our Customer Charter for a full list of the principles that guide us.